FAQs

Delivery

How will my order be packaged?

Your trading cards, collectibles, and accessories will be carefully packed and protected to ensure they arrive in excellent condition. Items will be securely placed in protective sleeves, team bags, bubble wrap, or protective packaging where required, and shipped inside durable Edition One branded packaging. Every order is personally inspected by a member of the Edition One Quality Control Team before dispatch.

How long does delivery take and cost?

Standard UK delivery is £6.95. All orders are shipped via tracked delivery and will require a signature upon receipt. Orders are typically delivered within 1–2 working days from the day of dispatch. For international shipping rates and estimated delivery times, this could vary from 3-7 working days and custom releases.

Do I need to sign for my order?

Yes, all orders require a signature upon delivery for security and proof of receipt.

Returns & Refunds

Can I cancel my order?

We are unable to cancel orders that have already been packed, processed, or dispatched. However, if your order has not yet been prepared for dispatch, we may be able to cancel it. Please contact our Customer Service team as soon as possible for assistance.

What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the packaging and item. Our team will review the issue and work with you to resolve it as quickly as possible.

 

Can I return trading cards or collectibles?

Due to the nature of trading cards, sealed products, mystery products, and collectibles, returns may not be accepted once opened unless the item is faulty or incorrect. Please contact Customer Services if you have any concerns regarding your order.

Do you sell authentic products?

Yes, all products sold by Edition One are carefully sourced and guaranteed authentic. We take pride in offering genuine trading cards, collectibles, and accessories to our customers.